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🔄 Returns & Refunds Policy - UncioLab
💝 Our Commitment to Your Satisfaction
At UncioLab, your happiness is our priority! We want you and your little ones to absolutely love every purchase. If for any reason you're not completely satisfied, we're here to help.
✅ 30-Day Return Policy
You have 30 days from the date of delivery to return your items for a full refund or exchange.
📋 Return Conditions:
To be eligible for a return, items must meet the following criteria:
✔️ Unworn and unwashed - in original condition
✔️ Tags attached - all original labels intact
✔️ Original packaging - returned in the packaging received
✔️ Proof of purchase - order number or receipt required
🚫 Items Not Eligible for Return
Please note that personalized and customized items cannot be returned or exchanged unless they arrive:
- Damaged or defective
- Incorrect size or design (our error)
- Significantly different from what was ordered
📦 How to Initiate a Return
Step 1: Contact our customer service team at [unicolab.info@gmail.com]
Step 2: Provide your order number and reason for return
Step 3: Receive your return authorization and shipping instructions
Step 4: Ship the item back using a trackable shipping method
💡 Tip: We recommend using insured shipping for your protection.
💰 Refund Process
When Will I Receive My Refund?
Once we receive and inspect your returned item:
- ✅ Approved returns - refunded within 5-7 business days
- 💳 Refunds are processed to your original payment method
- 📧 You'll receive an email confirmation when your refund is processed
Refund Amount:
- Full purchase price refunded for eligible returns
- Original shipping costs are non-refundable (unless the return is due to our error)
- Return shipping costs are the customer's responsibility
🔄 Exchanges
We're happy to exchange items for:
- Different size
- Different color (if available)
- Different design (non-personalized items only)
Process: Follow the return steps above and indicate you'd like an exchange. We'll ship your new item as soon as we receive the original.
🛡️ Damaged or Defective Items
We take quality seriously! If your item arrives damaged or defective:
📧 Contact us immediately at [unicolab.info@gmail.com]
📷 Include photos of the damage or defect
⚡ Fast resolution - we'll send a replacement or full refund right away
🚚 Free return shipping - we'll cover all costs
🎁 Wrong Item Received?
Our mistake, our responsibility!
If you receive the wrong item:
- 📧 Contact us within 48 hours of delivery
- 🆓 We'll arrange free return shipping
- ⚡ We'll send the correct item immediately
- 💝 Keep the wrong item as an apology (in many cases)
⏰ Late or Missing Refunds
If you haven't received your refund within 7-10 business days:
- Check your bank account again
- Contact your credit card company (processing may take time)
- Contact your bank (processing delays can occur)
- If you've done all of this and still haven't received your refund, contact us at [unicolab.info@gmail.com]
📞 Need Help?
Our customer service team is here for you!
📧 Email: [unicolab.info@gmail.com]
⏰ Response Time: Within 24 hours
💬 Live Chat: Available on our website
🌟 Customer Satisfaction Guarantee
We stand behind the quality of every UncioLab product. Your satisfaction is guaranteed, and we'll do whatever it takes to make things right!
Last Updated: October 2025
UncioLab reserves the right to update this policy at any time. Please check this page regularly for any changes.
✨ Thank you for choosing UncioLab! We're honored to be part of your family's special moments. 🎄👶